Quickstart: Netstream

Netstream Hub

The Netstream Hub is your central place at Netstream. It gives you an overview of your services, tickets and invoices. You open and follow up requests in the helpdesk, reach our team via chat, maintain your company details and find your way to Docs and the Trust Center from there.

Some services are still managed in their own portals today, such as the Netstream Cloud Center. We are continuously expanding the Hub and will bring these portals together there step by step.

Further reading in Netstream Docs:

• Quickstart: Netstream Hub (German)

Managing cloud services

You manage cloud services in the Netstream Cloud Center. From there, you can also log in to all other service portals.

Netstream Docs

Netstream Docs is the Netstream knowledge base. There you will find guides, answers and the documentation for your services.

Status and maintenance

You can see the current status of our services at status.netstream.ch.

There you can subscribe to status updates via various channels and be notified automatically of incidents and maintenance.

Further reading in Netstream Docs:

• Availability of our services
• Maintenance

Helpdesk

If you have questions, requests or incidents, you can open a ticket in the helpdesk at any time. You can also open tickets conveniently by e-mail, chat, WhatsApp or phone.

Further reading in Netstream Docs:

• Helpdesk
• Netstream Hub: Ticket eröffnen (German)
• Incident Management

Invoices

You receive your invoices by e-mail. You will find an overview of all invoices in the Hub.

Further reading in Netstream Docs:

• Invoices and billing

Data protection and security

Certificates, locations and the applicable legal documents such as the GTC, privacy policy, DPA and TOM are available in the Trust Center or directly in the Hub. The Acceptable Use Policy applies to the use of our services.