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Netti: the Netstream AI assistant

What Netti can do and what to keep in mind when chatting with our AI assistant.

What is Netti?

Netti is the AI assistant from Netstream. Netti answers simple questions about our services and helps you find the right information or the right contact.

Netti is an AI, not a person. If you would like to speak to a human, simply say so in the chat.

What Netti can help with

Netti is suited to general questions, for example:

  • Questions about our products and services
  • Pointers to relevant articles in this knowledge base
  • Contact options and support hours

Netti has no access to your contracts, tickets, invoices or systems.

Important notes

  1. Check the answers. Netti generates its answers using artificial intelligence. They may be incomplete or wrong. Our contracts, service descriptions and the information given by our staff are binding.
  2. Do not share credentials. Do not give Netti passwords, API keys, payment details or any other confidential information. Netstream will never ask you for a password in the chat.
  3. No orders via Netti. Netti does not accept orders, cancellations or changes. For these, please follow the procedures described in Change Management.
  4. Netti around the clock, support during support hours. Netti can help you outside our support hours too. If Netti cannot help, ask for a person in the chat or open a ticket in the Hub. Our support team will respond during the support hours of your package.

How we process data from chats with Netti is set out in our privacy policy.