Skip to content
English
Go to netstream.ch
  • There are no suggestions because the search field is empty.

Netstream Hub: Opening a ticket

How to report a fault or a request via the Netstream Hub.

The Netstream Hub is currently only available in German. The English version will follow. Until then, the screenshots show the German interface, and button and field names are given in German with the English meaning in brackets.

All users can open tickets, regardless of their role.

Opening a ticket

  1. Open «Helpdesk» and select «Ticket eröffnen» (Open ticket).
  2. If possible, choose a category: Allgemein (General), Technische Anfrage (Technical request), Finance / Billing or Produkt / Vertrieb (Product / Sales). This helps us to classify your request more quickly.
  3. Give your request a name and describe it as precisely as possible. If needed, attach a file.
  4. Select «Senden» (Send).

Opening a ticket

After submitting

You receive a confirmation by email with the ticket ID. The ticket appears in the ticket list under «Helpdesk». There you see all tickets of your company and can filter to your own with «Nur meine Tickets» (Only my tickets).

How we handle tickets is described in the article Helpdesk.